Terms of Service

Clover may be used by healthcare practices, practice owners, office managers, administrators, credentialing teams, and invited providers to support provider launch activities.

Customers are responsible for the accuracy of information they provide, for reviewing outputs before relying on them, and for making final decisions about credentialing, payer enrollment, billing readiness, and provider operations.

Customers are responsible for maintaining accurate account information, protecting login credentials, assigning appropriate access, and promptly removing users who should no longer have access.

Invited providers are responsible for submitting accurate documents and information. Practices are responsible for confirming that submitted information meets their payer, compliance, and operational requirements.

Users may not use Clover to violate law, submit fraudulent information, interfere with the service, attempt unauthorized access, reverse engineer the product, upload malicious code, or misuse another person's information.

Clover may suspend or restrict access if use of the service creates security risk, legal risk, operational harm, or violates these terms.

Customers retain ownership of their practice and provider information. Clover uses that information to provide the service, support customers, maintain security, and improve the product.

Customers are responsible for ensuring they have the rights and permissions needed to upload, store, and process documents and provider information in Clover.

Clover may offer early access features while the product is still evolving. Early access functionality may change, improve, be limited, or be discontinued as Clover learns from customers and strengthens the product.

Pricing, plan limits, product capabilities, and availability may change over time. Clover will communicate material changes when appropriate.

Clover helps organize provider launch work, but it does not replace professional, legal, compliance, credentialing, billing, payer, or clinical judgment.

Customers remain responsible for reviewing payer requirements, enrollment submissions, credentialing decisions, compliance obligations, and billing readiness before acting.

Clover works to provide a reliable service, but no online service can guarantee uninterrupted availability. Maintenance, outages, vendor issues, or customer environment issues may affect access.

Support channels and response expectations may depend on the customer's plan and stage of access.

Customers may stop using Clover according to the terms of their plan or agreement. Clover may suspend or terminate access for non-payment, security concerns, misuse, legal requirements, or violation of these terms.

After termination, access to account data may be limited. Customers should export information they need before ending service where export tools are available.

Questions about these Terms can be directed through the Contact page. These Terms may be updated as Clover expands its product, plans, customer agreements, and compliance program.